Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
INTRODUCTION
In the economic globalization trend, every Vietnamese business now also hopes
to find a stable position in the domestic market as well as expand market to overseas.
Due to the constant change of business environment and the competition of foreign
products, quality control is the most concern of each enterprise. The good quality
management system is the basic foundation to create better products and determine the
success of business.
Throughout doing internship in Viet A plastic and composite company, I
realized that company leaders lacked attention to the application of quality
management system, company employees were not aware of their role in carrying out
and maintaining efficiency of quality management system. Improving management
responsibility and human resource management can bring many benefits for the
company such as: enhancing efficiency of the quality management system, innovating
the working way of top managers and employees, producing better products, raising
annual revenue, etc. Thus, I decided to analyze some restrictions in company quality
management system in terms of management responsibility and human resource
management from which I could suggest some recommendations to solve the problem.
In this report, I am going to find out two big questions. First, why did quality
management system of Viet A company operate less efficiently? Second, how can Viet
A company improve its quality management system?
The researcher employed observational, analytical and synthetic methods to
point out some drawbacks as well as suggest some recommendations to improve the
quality management system of Viet A company.
Data from primary sources was collected from company reports regarding
finance, quality management, etc. Information from secondary sources has emanated
from published and unpublished books, magazines, the Internet ,etc.
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
CHAPTER 1: INTRODUCTION OF VIET A PLASTIC AND COMPOSITE
COMPANY AND ITS RELATED PROBLEM
Chapter 1 sets the reasons for which the report is motivated. It looks at
background, structure, development, and problems involve in quality management
system of Viet A plastic and composite company. It also presents research purpose,
research scope and methodology that will be used to analyze and synthesize the
problem .
1.1 Viet A plastic and composite background
Viet A plastic and composite company with abbreviated transaction name-
VAPLASCOM, is a subsidiary of Viet A group holdings co., Establishing in October
20
th
, 2003 Viet A plastic and composite company is the company specializing in
designing, manufacturing and trading plastic and composite products. The 36000m2
factory of the company in Tan Quang Commune, Van Lam Dist, Hung Yen Province is
the wide and suitable place to manufacture. Head office in No.20/2, 370 Alley, Cau
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Director
Vice-director of
Technique
Administrative
Department
Accounting
Department
Vice-director of Business
Sales Department
Quality
management
Department
Factory
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Giay Road, Hanoi is convenient place for its business. Nowadays, the company
increasingly develops with the management of the director, Vu Thi Thuy Hang. The
structure of the company is described in the above chart.
Like other subsidiaries, Viet A plastic and composite company also has the
mission, vision and business philosophy of Viet A group holdings co., The company
will supply the high-quality products. It ensures an increase in benefits to its members
and community, enriches moral and physical life for all staff as well as contributes the
development of our country. Viet A plastic and composite company is also known as
its vision: building the company to the top companies in Viet Nam in terms of reliance,
quality and efficiency, which supply high-quality products used world- wide.
Moreover, the company has obtained customer’s belief because of its philosophy of
business: contented customer, satisfied supplier, happy healthy workforce, total quality.
Today, its products are sold in the whole country with its own channel including 54
major distributors and 130 distributed agents.
To make the management system further perfect, improve the quality of
manufacturing processes and products, Viet A plastic and composite company has
carried out applying ISO 9001:2000 for its quality management system. Despite being
received the certified success by the third organization, the company still has
inadequate knowledge in operating system. Two mains aspects make company quality
management system less efficient are management responsibility and human resource
management. They are also two aims I focus on studying to draw recommendations to
solve the situation.
1.2 Problem Discussion
In the past of twenty years, Vietnamese economy has a great developed step
because of new changeable policies. We have gradually integrated with regional and
global economy. Vietnamese businesses have tried their best to have stable position in
this trend. However, it is difficult to achieve which they want without good quality
management system. The good quality management system is the key feature to create
best products and determine the success of each business.
According to the appreciation of economic experts and scientists, the ISO
standards are the key factors to create best quality management system for all
organizations. Its requirement in quality management system, especially in term of
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
management responsibility and human resource management helps enterprises enhance
efficiency of the management system, determine clearly the function and responsibility
of top manager as well as employee in organizations, and plan essential strategies to
reach the principle “Do right at the beginning and right at all times”.
Like other companies, Viet A plastic and composite company takes quality
management into high consideration. Thus, the company applied ISO 9001:2000 for its
quality culture. However, the company quality management system operates less
efficiently because its leaders did not fulfill their roles and its employees lack of
knowledge, skill and experience in quality management. Enhancing the efficiency of
the quality management system through improving management responsibility and
human resource management following the ISO standards are key elements for the
company to attain high profits and develop stably.
This report focuses on the improvement of the quality management system at
Viet A plastic and composite company. In term of theory, it explores the theory
involving in the management responsibility and human resource management
following ISO standards to promote the role of leader as well as define the effect of
human resource in applying these standard. In term of practical aspect, it studies real
situation of maintaining the efficiency of the quality management system at Viet A
plastic and composite company, then suggesting some recommendations to improve
the efficiency and effectiveness of management responsibility and human resource
management in the company quality management system.
1.3Research question
This report is going to answer two big questions. First, why quality management
system of Viet A company operate less efficiently? Second, how can Viet A company
improve its quality management system? The answer for two question will be found
out through four chapters of the report.
1.4 Research Scope
There are many problems existing in the quality management system of Viet A
plastic and composite company need to be solve, however, the researcher only
mentions issues that affect directly to annual revenue result. They are restrictions in
management responsibility and human resource management. These aspects are two
main reasons why company quality management system operate less efficiently. Thus,
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
they are discussed at length throughout theoretical framework, analysis and
recommendation chapters.
1.5 Methodology and methods of data collection
Observational, analytical and synthetic method is methodology that the researcher
employed to point out some drawbacks as well as suggest some recommendations to
improve the quality management system of Viet A company. In addition, data from
primary and secondary sources are also used to analyze and synthesize problem. Data
from primary sources was collected from company reports related to finance, quality
management, etc. Information from secondary sources has emanated from published
and unpublished books, magazines, the Internet ,etc.
1.6 Report structure
This writing report includes four main chapters :
Chapter 1: Introduction of Viet A plastic and composite company and its related
problem
Chapter 2: Theoretical Framework
Chapter 3: Analysis and Findings
Chapter 4: Recommendations
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
CHAPTER 2: THEORETICAL FRAMEWORK
This chapter presents theories involve in quality management system in term of
management responsibility and human resource management. It is not only the basic
framework for my analyses and arguments in next chapter but also the guide to suggest
recommendations for effective quality management system.
2.1 General Theory
To improve management responsibility and human resource management in company
quality management system, we must understand clearly the definition of the terms
related to quality concepts such as: quality management, quality management system,
principle of quality management system, ISO 9001,etc.
2.1.1 Quality Management
Quality Management is basic theory to build a good management system. It is
an aspect of managing function to determine and implement quality policy. Quality
management activity in quality field are known as quality management. Quality
management includes both quality control and quality assurance, as well as the
additional concepts of quality policy, quality planning, and quality improvement.
According to ISO (International Organization for Standard)
“Quality Management is the integrated measures to enable organization supplying
stable products to meet the demand of customer and regulatory requirements. Through
applying Quality Management System efficiently combines with innovating process of the
system, the quality of products and services will be improve to satisfy high demand of
customer, ensure the long-term development of organization.”
2.1.2 Quality Management System
Quality Management System (QMS) is seen as necessary tools to perform
quality management functions. It attaches to the operations of the process and is built
in accordance with the characteristics of the products and services in the organization.
According to ISO (International Organization for Standard)
“Quality management system is defined as all activity of the overall management
function that determine the quality policy, objectives and responsibilities, and implement them
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
by means such as quality planning, quality control, quality assurance and quality
improvement within the quality system”.
Most organizations now consider quality more as a process rather than a
product. To be more specific, it is a continuously improving process where lessons
learned are used to enhance efficiency of management in order to produce good
products and serve customer. Therefore, companies have tendency to improve quality
management system following ISO standards in term of management responsibility and
human resource management.
2.1.3 The principle of quality management system
There are eight quality management principles on which the quality
management system standards of the ISO series are based. These principles have been
identified to facilitate the achievement of quality objectives and form the foundation for
effective quality management. They can be used by senior management as a framework
to guide their organizations towards improved performance. The principles are derived
from the collective experience and knowledge of the international experts who
participate in ISO Technical Committee ISO/TC 176, Quality management and quality
assurance, which is responsible for developing and maintaining the ISO standards.
Applying the eight principles of quality management can help Viet A plastic and
composite company take advantages of the experience of the leading top managers as
well as improve efficiency of the quality management system. In this report, I only
presents some principles which affect management responsibility and resource
management:
Principle 1: Customer focus
“Organizations depend on their customers and therefore should understand current and
future customer needs, should meet customer requirements and strive to exceed
customer expectations.”
Key benefits of this principle:
Increased revenue and market share obtained through flexible and fast responses to
market opportunities.
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Increased effectiveness in the use of the organization's resources to enhance customer
satisfaction.
Improved customer loyalty leading to repeat business.
Applying the principle of customer focus typically could lead to:
Researching and understanding customer needs and expectations.
Ensuring that the objectives of the organization are linked to customer needs and
expectations.
Communicating customer needs and expectations throughout the organization.
Measuring customer satisfaction and acting on the results.
Systematically managing customer relationships.
Ensuring a balanced approach between satisfying customers and other interested parties
(such as owners, employees, suppliers, financiers, local communities and society as a
whole).
Principle 2: Leadership
“Leaders establish unity of purpose and direction of the organization. They should
create and maintain the internal environment in which people can become fully
involved in achieving the organization's objectives.”
Key benefits of this principle:
People will understand and be motivated towards the organization's goals and
objectives.
Activities are evaluated, aligned and implemented in a unified way.
Miscommunication between levels of an organization will be minimized.
Applying the principle of leadership typically could lead to:
Considering the needs of all interested parties including customers, owners, employees,
suppliers, financiers, local communities and society as a whole.
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Establishing a clear vision of the organization's future.
Setting challenging goals and targets.
Creating and sustaining shared values, fairness and ethical role models at all levels of
the organization.
Establishing trust and eliminating fear.
Providing people with the required resources, training and freedom to act with
responsibility and accountability.
Inspiring, encouraging and recognizing people's contributions.
Principle 3: Involvement of people
“People at all levels are the essence of an organization and their full involvement
enables their abilities to be used for the organization's benefit.”
Key benefits of this principle:
Motivated, committed and involved people within the organization.
Innovation and creativity in furthering the organization's objectives.
People being accountable for their own performance.
People eager to participate in and contribute to continual improvement.
Applying the principle of involvement of people typically leads to:
People understanding the importance of their contribution and role in the organization.
People identifying constraints to their performance.
People accepting ownership of problems and their responsibility for solving them.
People evaluating their performance against their personal goals and objectives.
People actively seeking opportunities to enhance their competence, knowledge and
experience.
People freely sharing knowledge and experience.
Website: http://www.docs.vn Email : lienhe@docs.vn Tel : 0918.775.368
Không có nhận xét nào:
Đăng nhận xét